Comcast is on the hot seat again after its mailings changed a customer's first name to "A--hole" after his wife pulled the plug on part of their service.
Ricardo Brown, a customer from Washington State, received bills that referred to him as "A--hole Brown" following a call his wife placed to the company.
Lisa Brown said she believes the insulting bill could have been retaliation for her decision to change part of her contract to reduce the monthly cost.
"I was never rude," the two-year customer said of her experience with Comcast. "It could have been that person was upset because I didn't take the offer."
Comcast confirmed the name on the Brown family's bill had been changed, but a rep said he had no idea how it happened, according to news reports.
After the offending statement, seen above, went viral, Comcast Vice President of Communications for the Washington region issued an apology.
"We have spoken with our customer and have apologized for this completely unacceptable and inappropriate name change," said Steve Kipp yesterday.
"We have absolutely zero tolerance for this type of disrespectful behavior and are conducting a thorough investigation to determine what happened."
Ultimately, the cable giant waived a $60 fee it imposed when Brown canceled part of her account, and refunded her for two years of service.
That's at least going the extra mile to make it up to her, we'll give the conglomerate that. Long story short, though? Epic fail, Comcast. Epic. Fail.
This is what happens when you try to sherpa your belongings up an escalator.
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